Shopping Policy

At CaseItIndia.com, we are committed to providing a seamless and satisfying shopping experience. Please read our Shopping Policy below for details on how to shop on our website, payment methods, order processing, shipping, and more.

1. Shopping Experience

Product Selection: Our website offers a wide variety of products including mobile cases, ladies’ nightwear, jewelry, imported accessories, kids’ wear, and more. Browse through our categories or use the search function to find what you need.
Product Details: Each product page includes detailed descriptions, images, and pricing information. Please review this information carefully before making a purchase to ensure the item meets your needs.

2. Creating an Account

While creating an account is not mandatory, we recommend registering with us to track your orders, receive order updates, and make your future purchases quicker and easier.

Account Security: You are responsible for maintaining the confidentiality of your account information and password. If you believe your account has been compromised, please notify us immediately.

3. Placing an Order

Order Process: Once you have selected the items you wish to purchase, click on the “Add to Cart” button. When you’re ready to check out, click on the shopping cart icon, review your order, and proceed with the checkout process.
Order Confirmation: After placing an order, you will receive an email confirmation with your order details. If you don’t receive a confirmation email, please check your spam folder or contact our customer support team.

4. Payment Methods

We offer several secure payment options to provide flexibility and convenience for your purchases:

Credit/Debit Cards: Visa, MasterCard, American Express, and other popular cards.
UPI (Unified Payments Interface): Pay directly from your bank account using UPI apps like Google Pay, PhonePe, Paytm, etc.
Bank Transfers: For larger purchases, we also accept payments via bank transfer.
Cash on Delivery (COD): Available for select products such as screen protectors and ladies’ wear. The COD option can be chosen at checkout if applicable.

All transactions are processed securely through encrypted payment gateways, ensuring the safety of your payment information.

5. Order Processing

Order Verification: After placing an order, we will verify your payment and order details. Once verified, we will process your order for shipment. We strive to process orders as quickly as possible, typically within 24-48 hours (excluding weekends and holidays).
Order Cancellation: Once an order is placed and payment is confirmed, we begin processing the order immediately. Orders can only be canceled before shipment. If your order has already been shipped, cancellation is not possible, but you may initiate a return or exchange once the product is received.

6. Shipping Policy

Shipping Partner: We use Shiprocket as our shipping agency to deliver products efficiently and securely.
Shipping Locations: We ship to most locations across India and offer select international shipping. Please enter your shipping address at checkout to see if we deliver to your location.
Delivery Time: Since our products are shipped your item will be delivered in 7-10 days. We will keep you updated on the status of your order.

7. Shipping Charges

Shipping Costs: Shipping charges will be calculated at checkout based on the size, weight, and destination of the product(s). You will be able to review and confirm the shipping charges before completing your purchase.

8. Returns and Refunds

We want you to be completely satisfied with your purchase. If you are not, please review our Return and Refund Policy for details on how to initiate a return or request a refund.

Returns are accepted within 7 days of delivery, provided the product is unused and in its original packaging.
Refunds are processed within 7-10 business days after your return is received and approved.

9. Customer Support

If you have any questions or need assistance, our customer support team is available 24/7 to help you.

Customer Support Number: +91 88501 70282
Email: caseit_india@outlook.com

10. Privacy and Security

We take your privacy seriously. All personal and payment information is processed securely using the latest encryption technologies. Please review our Privacy Policy for more details on how we collect and protect your information.

By shopping at CaseItIndia.com, you agree to the terms outlined in this Shopping Policy. We hope you have a pleasant shopping experience!