Shipping policy

SHIPPING POLICY

Last Updated: December 11, 2025

Thank you for shopping with Case India. Please read our Shipping Policy carefully to understand how and when your order will be delivered.

1. Order Processing Time

All orders are processed within 1–3 business days.
Orders placed on weekends or public holidays will be processed on the next business day.

You will receive an email notification once your order has been shipped.

2. Shipping Time & Delivery

We source premium products from our international warehouse to offer the best designs and quality.

Estimated Delivery Time: 8–10 business days
Orders are shipped directly from China, which may result in slight variations in delivery timelines depending on customs and logistics.

Please note:
Delivery delays may occur due to customs clearance, flight capacity, weather issues, national holidays, or courier delays.

3. Tracking Information

Tracking details will be shared via email once your order has been dispatched.
It may take 2–4 days for tracking information to start showing movement after the package is shipped internationally.

4. Shipping Charges

Shipping fees are calculated at checkout based on your location and ongoing promotional offers.
During special discounts or "Buy More, Save More" campaigns, shipping may be free or reduced.

5. Incorrect Address Disclaimer

Customers are responsible for providing the correct shipping address.
We are not responsible for delayed or lost deliveries caused by:

Incorrect or incomplete addresses
Recipient not being available
Address changes requested after order confirmation

If a package is returned due to an incorrect address, reshipping fees will apply.

6. Customs & Import Duties

In rare cases, your order may be subject to import duties or taxes.
These charges are determined by your local customs office and are not covered by Case India.

7. Delayed or Lost Packages

If your order appears delayed:

First, check tracking updates for movement
Contact the courier with your tracking number
If still unresolved after 15 days, contact our support team

We will assist you and coordinate with the courier to resolve the issue.

8. Order Cancellation After Shipping

Once an order has been shipped, it cannot be cancelled, as it is already in transit from our international warehouse.

9. Contact Us

For shipping or delivery-related concerns, reach us at:

Email: caseit_india@outlook.com
Website: www.caseitindia.com